Return & Exchange Policy

Thank you for ordering with us! We want you to love what you ordered, but if something doesn’t feel right, please let us know — we’re here to help!

1. Damaged Product / Wrong Size / Wrong Item Received

  • We offer a free exchange in such cases.
  • Please contact us within 24 hours of delivery.
  • We will raise a pickup request.
  • Once the product reaches us and passes inspection, we will ship your replacement product(s).
  • If reverse pickup is not serviceable at your pincode, you will need to return the product yourself. In such cases, the return shipping charges will not be applicable to you.

2. Didn’t Like the Product / Size Issue / Other Reasons

  • Contact us within 5 days of delivery.
  • After receiving and inspecting the returned item, we will ship your exchange product.
  • Reverse shipment fee of up to ₹100 will be charged.

3. Return for Coupon Credit

  • A website coupon equal to the order amount minus shipping will be issued after inspection.
  • The coupon will be valid for 1 year from the date of issue.
  • Product must be in original condition with tags intact.
  • Reverse shipment fee of up to ₹100 will be charged and deducted from the coupon amount.

4. Refund Policy

  • Refunds will be initiated once the returned product is picked up and received by us.
  • The refund amount will be the paid amount minus applicable reverse pickup charges.
  • The refund will be credited to your bank account within 7 working days after the pickup.
  • Customers are required to provide the necessary details (such as bank account information) to process the refund.

  • UPI refund facility is currently not available; we will upgrade this option soon.

Eligibility Criteria

  • Product must be in unused condition with tags attached.
  • Exchange/return requests must be raised within 5 days of delivery.
  • Second-time exchanges are not allowed.

Customer Support

  • Email: support@purvaja.com
  • Phone: +91 9898222913
  • Hours: Monday to Saturday, 10:00 AM to 7:00 PM

Shipping Policy

  • Domestic Orders: Ships within 1 to 2 days.
  • International Orders: Ships within 4 to 7 days.
  • Free international shipping is provided.

Our Story With dreams both big and small, and just two people in a humble room, Purvaja began its operations on March 1, 2017. Since then, the trajectory of our brand has seen significant evolution. From trading garments to manufacturing our own fast fashion designs, we've come a long way! Yet, amidst the various stages and forms of our business, our aim has remained steadfast: to offer on-trend styles to all the beautiful women out there seeking something unique, edgy, and trendy. We strongly believe that style completes your story!

Since our inception, we've encountered major triumphs and lessons. From warehouse fires to COVID-19 shutdowns, our commitment to customer satisfaction has never wavered. Our primary goal has always been to ensure the happiness of our customers! Our ability to overcome adversity while maintaining our standards underscores our dedication to both our team and our customers.

Throughout the journey of Purvaja, our team has flourished, expanding to over 250+ dedicated members. Particularly noteworthy is the fact that over 75+ remarkable women contribute their skills and expertise to our collective success. The women behind Purvaja are the true reason for the brand's success! This diversity strengthens our team, reflecting our commitment to inclusivity and the harnessing of the full spectrum of talent. With such a vibrant and empowered workforce, we are poised to continue our journey with resilience and innovation.

 In our seven-year journey, we've achieved remarkable milestones, offering fast fashion that never goes out of trend to over 25+ lakh customers in the western wear category alone! Additionally, we've served over 6.50+ lakh customers in the lehenga choli category, celebrating cultural essence through our designs. Regardless of your story, whether it's a date night, an important business meeting, or a solo brunch, we hope we are able to add some sparkle & complete your story!